NNLM Discovery | Telehealth Kiosks (Audio Described Version)

National Library of Medicine
28 Feb 202404:10
EducationalLearning
32 Likes 10 Comments

TLDRThe video script details an innovative program in Delaware's libraries aimed at addressing health inequities by providing teleservices. The state faces significant challenges with opioid deaths, high anxiety, and depression, exacerbated by a shortage of clinical providers, particularly in rural areas. Libraries are leveraging their infrastructure to offer private, soundproof 'Tella Health' booths where individuals can have remote consultations with health professionals. The service is particularly beneficial for those without transportation or resources to travel. The program is supported by the National Network of Libraries of Medicine (NNLM), which has helped to install kiosks in libraries, enhancing the community's access to healthcare. The goal is to expand this service to all libraries across the state, with a focus on building trust and relationships to support community health needs.

Takeaways
  • 🏛️ Delaware has a significant inequity in resources and services, particularly concerning opioid deaths and mental health issues.
  • 📚 The Delaware Division of Libraries is addressing this inequity by leveraging technology and infrastructure to provide teleservices.
  • 💼 Alta Porterfield, a Statewide Social Innovator, highlights the severe lack of clinical providers in certain areas of the state.
  • 🚪 Teleservices are enabling individuals to meet with health professionals remotely through the use of specialized booths in libraries.
  • 🖥️ The TELLA Health booths are equipped with computers, soundproof walls, and padded interiors to ensure privacy during virtual visits.
  • 🏢 Annie Norman, the State Librarian, emphasizes the role of libraries in providing access to these health services, especially for those without transportation.
  • 🤝 Faith Steel, an Outreach and Educational Librarian, underscores the importance of the service for those who cannot travel long distances to access healthcare.
  • 📈 Selena Kio, a Teleservices Administrator, explains that the private spaces in libraries are suitable for various virtual visits, including job interviews and legal appointments.
  • 👥 Teleservice Specialists are individuals who are trained to listen, care, and help, building relationships with patrons to facilitate the use of teleservices.
  • 📚 Libraries are focusing on their core services while Teleservices Specialists focus on the health and basic needs of patrons.
  • 💰 The NNLM grant has been instrumental in purchasing kiosks for two of the busiest libraries, enhancing the teleservices program.
  • 🌟 The goal is to have T Health and T Service in every library across the state, aiming to improve the lives of patrons and make a significant impact.
Q & A

  • What is the main issue being discussed in the video script?

    -The main issue discussed is the inequity in Delaware regarding access to resources and services, particularly concerning opioid deaths, anxiety, depression, and the lack of clinical providers, especially in the downstate areas.

  • Who is Alta Porterfield and what is her role?

    -Alta Porterfield is a Statewide Social Innovator for the Delaware Division of Libraries. She is involved in addressing the state's social and health inequities through innovative library services.

  • What is the solution proposed by the Delaware Division of Libraries to address the lack of clinical providers?

    -The solution is to use teleservices, which leverage the technology infrastructure of libraries to allow individuals to meet with health professionals remotely.

  • What are the TELLA Health booths and how are they used?

    -TELLA Health booths are small, soundproof meeting rooms equipped with a desk, chair, and computer. They are used for individuals to have private virtual visits with health professionals, job interviews, or legal appointments.

  • What is the role of the librarian in the teleservices program?

    -The librarian leads patrons to the TELLA Health booths and assists them in accessing the necessary resources and services. They also help in setting up appointments with health professionals.

  • What is the significance of privacy in the TELLA Health booths?

    -Privacy is crucial for individuals to have confidential conversations with their doctors or other professionals without being overheard, ensuring a secure and comfortable environment for sensitive discussions.

  • How do the teleservice specialists contribute to the program?

    -Teleservice specialists listen, care, and help build relationships with patrons. They assist in setting up appointments, guiding patrons to the booths, and providing support for their needs.

  • What is the goal for the TELLA Health and T services in Delaware?

    -The goal is to have TELLA Health and T services available in all libraries across the state of Delaware to ensure equitable access to health and professional services for all residents.

  • How has the National Library of Medicine (NNLM) grant contributed to the program?

    -The NNLM grant has enabled the purchase of kiosks for the Newark library and the Dober public library, which are located in two of the busiest libraries, enhancing the program's reach and impact.

  • What are the benefits of having TELLA Health services in libraries?

    -Libraries provide a convenient and accessible location for TELLA Health services, allowing individuals without transportation or resources to meet their health needs without having to travel long distances.

  • How do the TELLA Health services address the issue of time constraints for patrons?

    -By offering virtual visits within the library, TELLA Health services save patrons the time that would otherwise be spent traveling to meet with health professionals, making healthcare more accessible.

  • What is the vision for the future of the TELLA Health program?

    -The vision is for the TELLA Health program to continue growing and flourishing, providing valuable services to patrons and making a positive difference in their lives.

Outlines
00:00
📚 Teleservices in Delaware Libraries

The video script introduces the concept of teleservices in Delaware's libraries, highlighting the state's resource disparities and the need for innovative solutions. Alta Porterfield, a social innovator, and Annie Norman, the State Librarian, discuss the lack of clinical providers and the introduction of teleservices to bridge this gap. Libraries are equipped with 'tellah health' booths and small meeting rooms for remote health consultations. These private spaces are designed to provide privacy for virtual visits, including job interviews and legal appointments, in addition to health services. The script emphasizes the importance of libraries as community hubs that can offer a range of services to meet diverse needs, including those of individuals who may not have access to transportation or resources to travel for appointments.

Mindmap
Keywords
💡Teleservices
Teleservices refer to the use of technology to provide services remotely, such as health consultations. In the video, teleservices are used to connect individuals with health professionals via video conferencing in library settings, which is particularly beneficial for those who lack access to transportation or have limited resources.
💡Opioid Deaths
Opioid deaths refer to fatalities resulting from the use of opioid drugs, which include both legal prescription painkillers and illegal drugs like heroin. The video highlights the issue of inequity in Delaware regarding opioid deaths, indicating a significant public health concern that the teleservices in libraries aim to address by providing access to clinical professionals.
💡Anxiety and Depression
Anxiety and depression are common mental health conditions that can significantly impact a person's well-being. The video mentions high anxiety and depression as areas of concern in Delaware, suggesting that the lack of clinical providers exacerbates these issues. Teleservices in libraries are presented as a solution to help mitigate this problem by offering remote access to health professionals.
💡Statewide Social Innovator
A statewide social innovator is an individual who works to create and implement new solutions to social problems at a state level. Alta Porterfield is identified as the Statewide Social Innovator for the Delaware Division of Libraries, indicating her role in developing and promoting the teleservices program to address health inequities in the state.
💡State Librarian
A state librarian is the head of a state library system, responsible for overseeing the administration and operation of libraries within their jurisdiction. Annie Norman, as the State Librarian of the Delaware Division of Libraries, is involved in implementing teleservices to enhance the library's role in community health.
💡Tella Health Booths
Tella Health Booths are private, soundproof spaces within libraries that are equipped with technology for individuals to have virtual health consultations. These booths are highlighted in the video as a key component of the teleservices program, providing a secure and private environment for individuals to meet with health professionals remotely.
💡Health Professional
Health professionals are individuals with specialized training and education in the field of health and medicine, such as doctors, nurses, and therapists. The video emphasizes the lack of clinical providers in Delaware, particularly in rural areas, and how teleservices can bridge this gap by connecting individuals with health professionals remotely.
💡Teleservice Specialists
Teleservice Specialists are staff members in the library who assist patrons in using the teleservices technology. They help build relationships with patrons and facilitate their use of the teleservices, such as setting up appointments and providing guidance on how to use the technology, as seen with Stephanie Kio in the video.
💡Libraries as Community Hubs
Libraries are portrayed in the video not just as places for accessing books and information but also as community hubs that provide essential services. The introduction of teleservices in libraries expands their role to include health and social services, making them a central point for community support and resource access.
💡Inequity
Inequity refers to unfair or unequal treatment or access to resources. The video discusses inequity in Delaware, particularly in relation to health services and outcomes. The teleservices program is presented as a way to address this inequity by providing access to health professionals for those who might otherwise be underserved.
💡NNLM Grant
The NNLM (Network of the National Library of Medicine) Grant is a funding source that supports projects related to health information and outreach. In the video, it is mentioned as having enabled the purchase of kiosks for the Newark library and the Dober public library, which are among the busiest and thus serve as important locations for implementing the teleservices program.
Highlights

Delaware is facing inequity in opioid deaths, high anxiety, and depression.

There is a severe lack of clinical providers and other professionals, especially in the southern part of the state.

Teleservices are being used to leverage the technology infrastructure of libraries for remote health professional consultations.

Tellah Health booths are equipped with soundproof padded walls for private health appointments.

The booths are designed to meet various needs such as job interviews, legal appointments, and health visits.

Libraries are considered the perfect place for these teleservices programs due to their accessibility and community role.

Tellah Health services provide privacy for virtual visits, ensuring patients are not overheard.

Teleservice Specialists are individuals who listen, care, and help build relationships with the community.

The library can focus on its core services while teleservices specialists focus on the patrons' basic needs.

Partners provide programs and set appointments for library patrons through kiosks.

The goal is to have Tellah Health and Teleservices in every library across the state.

The National Network of Libraries of Medicine (NNLM) grant has enabled the purchase of kiosks for two of the busiest libraries.

The impact of these services on patrons' lives is seen as very rewarding by the staff.

The program aims to flourish indefinitely, providing continuous support to the community.

The National Library of Medicine (NLM) plays a key role in the support and promotion of these health services.

Annie Norman, State Librarian, and Selena Kio, Teleservices Administrator, are leading figures in implementing these services.

The service is particularly beneficial for those without transportation or resources to travel for health appointments.

The program is designed to be inclusive, assisting a wide range of individuals including the elderly and those in need.

Transcripts

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Related Tags
Delaware LibrariesHealth EquityTeleservicesOpioid CrisisAnxiety & DepressionResource InequityRemote ConsultationsLibrary InnovationCommunity OutreachPrivacy BoothsVirtual Health Visits