How to Communicate with Customers: Crash Course Entrepreneurship #11
TLDRThe video discusses effective communication channels for businesses to acquire, retain, and grow customers. It emphasizes using direct channels like stores, websites, and social media along with indirect channels like ads and influencers to promote awareness. The goal is to reach your target demographic through familiar language and original, trustworthy messaging. Specific tips are provided, but customizing communication based on your product and customers is key. Overall, varied communication that delights and persuades is necessary for any business's success.
Takeaways
- 😀 Communication is vital for any business to acquire, retain and grow customers
- 📝 Direct channels like websites and social media allow control over the message to customers
- 🚀 Indirect channels like reviews and influencers can expand reach to new audiences
- 🎯 Carefully choose communication channels based on your target market
- 🔊 Use familiar language and empathy when crafting marketing messages
- ⏰ Be clear, concise and timely with communication
- 🤩 Delight customers with original and smile-worthy messaging
- ✅ Build trust by engaging customers and persuading them of your value
- 📢 Use a variety of channels to reach your whole target market
- 🤝 Refine communication as you learn more about your customers
Q & A
What are the three main communication goals for businesses?
-The three main communication goals for businesses are: 1) Acquiring new customers, 2) Retaining existing customers, and 3) Growing customers into better, more devoted customers.
What are some examples of direct communication channels?
-Examples of direct communication channels include: company websites, emails, social media accounts, phone calls, mailings/flyers, in-store conversations, trade show booths, and billboards.
How does REI use direct channels effectively?
-REI uses direct channels like in-store staff, phone support, emails, website content, mobile apps, and social media to provide outdoor advice and build community, acquire new members, retain members with special offers and dividends, and grow member engagement.
What are some examples of indirect communication channels?
-Examples of indirect channels include selling through other retailers, product reviews, influencer marketing, appearances in external content like podcasts or videos, and word-of-mouth.
Why did Brian initially struggle with social media marketing?
-Brian struggled on social media because while he reached his target demographic, his posts lacked visual appeal and engagement. He realized he needed help creating more compelling content.
What four tips are provided for effective marketing messages?
-The four tips are: 1) Use familiar language, 2) Be clear, concise and timely, 3) Delight the customer and make them smile, and 4) Communicate trust by engaging persuasively with customers.
Why is acquiring new customers often the most expensive type of communication?
-Acquiring new customers is expensive because it requires finding and persuading new people who are not yet aware of or convinced about the value of the business.
What are some pros and cons of indirect channels like influencer marketing?
-Pros of influencer marketing include expanded reach and credibility. Cons are it can be expensive, risky if influencers have problems, and contributes to messy/complicated modern marketing.
How can negative customer reviews actually help entrepreneurs?
-Negative reviews, while unpleasant, provide useful feedback entrepreneurs can learn from to improve products, services, policies etc. for the next iterations.
Why is varying communication channels important?
-Varying channels is important to capture more of the target customer market - different demographics use different platforms and channels, so utilizing several expands reach.
Outlines
📢 The Importance of Communication in Business
This segment introduces the critical role of communication in ensuring a business's success, emphasizing that without awareness, a business cannot thrive regardless of its quality. It outlines the evolution of communication channels from the 1800s to the digital era, highlighting the constant search for innovative ways to stand out. The main goals of business communication—acquiring new customers, retaining existing ones, and encouraging more significant engagement—are discussed. Various methods and channels for achieving these goals, such as direct and indirect communication strategies, are explored. Examples include innovative advertising methods, social media engagement, and leveraging influencers. The segment wraps up by showcasing the importance of direct channels, with REI provided as a case study for effectively using both physical and digital communication to engage customers.
🌐 Leveraging Indirect Channels for Broader Reach
Paragraph 2 expands on the concept of indirect communication channels, emphasizing their utility in extending a business's reach and credibility. It explores various forms of indirect channels, such as endorsements from trusted figures, product placement in retail stores, digital platforms, and the influence of social media and influencers. The segment underscores the importance of customer reviews and word-of-mouth in shaping business perceptions and guiding product development. It also illustrates how indirect channels can contribute to the complexities of marketing but remain a powerful tool for entrepreneurs to engage with their target audience effectively. The narrative concludes by encouraging entrepreneurs to strategically select communication channels that align with their target market's preferences, ensuring a broad and effective customer outreach.
🤝 Supporting Free Education and Learning More
The final paragraph highlights the collaboration between Crash Course and Google in providing free educational content, emphasizing the value of community support through Patreon. It also encourages viewers to explore additional resources on communication offered by Crash Course Business: Soft Skills, promoting continuous learning and skill development. This segment serves as a call to action for viewers to engage with and support educational initiatives, fostering a culture of knowledge sharing and lifelong learning.
Mindmap
Keywords
💡Awareness
💡Channels
💡Customer Relationship
💡Direct Channels
💡Indirect Channels
💡Acquiring Customers
💡Retaining Customers
💡Growing Customers
💡Social Media
💡Influencers
Highlights
Using machine learning models to analyze complex biological datasets can reveal new insights.
Integrating diverse omics data provides a more holistic view of biological systems than looking at any single data type alone.
Deep neural networks show promise for predicting disease outcomes and responses to treatment.
Advances in single-cell analysis enable higher resolution study of heterogeneous cell populations.
Causal inference methods can help determine causal relationships in observational datasets.
Continued growth of biological datasets requires developing more scalable and efficient computational analysis methods.
Integrating knowledge graphs with deep learning has potential to improve biomedical AI.
Improving annotation methods for sparse training data remains an important challenge in biomedical NLP.
Simulation of biological systems can guide experiments and provide insight into complex dynamics.
Collaboration between biologists, clinicians, and computer scientists is key for impactful biomedical research.
Ethical considerations are critical when applying AI to healthcare data.
More interpretable AI models are needed for clinical acceptance and adoption.
Rigorous evaluation on real-world datasets is essential to demonstrate value of new biomedical AI methods.
Open science and data sharing facilitate advancement of biomedical discoveries.
Advancing biomedical AI will require multidisciplinary teams and sustained funding.
Transcripts
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