TOP 7 BEHAVIOURAL INTERVIEW QUESTIONS & ANSWERS! (How to ANSWER Behavioral Interview Questions!)

CareerVidz
9 Oct 202310:37
EducationalLearning
32 Likes 10 Comments

TLDRThis video script offers a comprehensive guide to acing behavioral job interviews. It introduces the STAR technique (Situation, Task, Action, Result) as a framework for structuring answers to common yet challenging behavioral questions. The script provides detailed, top-scoring responses to seven typical interview questions, emphasizing the importance of preparation and adaptability. It also encourages viewers to download additional resources for further assistance and to engage with the creator's professional network for ongoing career support.

Takeaways
  • 🎯 Use the STAR technique (Situation, Task, Action, Result) to structure answers for behavioral interview questions.
  • 🌟 Start by outlining the situation you were faced with, then describe the task, the actions you took, and the results of those actions.
  • 👥 For team task questions, highlight collaboration and the successful launch of a product or project.
  • 🛠️ When discussing mistakes, emphasize the learning experience and the proactive steps taken to correct the issue and prevent future occurrences.
  • 💡 In conflict resolution, demonstrate your ability to address issues respectfully and in accordance with company policy.
  • 🚀 Show initiative in problem-solving by identifying the root cause and providing effective solutions, even if it means seeking external help.
  • 🌈 Provide a detailed example of excellent customer service, including how you overcame a customer's challenges and built long-term loyalty.
  • 📊 For multitasking questions, explain how you prioritized tasks and managed to complete them efficiently and on time.
  • 🔧 Describe stressful situations at work and how you managed to resolve them through calm analysis, methodical problem-solving, and timely action.
  • 📚 Download additional behavioral interview questions and top-scoring answers from the provided website for further preparation.
  • 🤝 Connect with the content creator on LinkedIn for networking opportunities and career development insights.
Q & A

  • What is the main focus of the video?

    -The main focus of the video is to provide brilliant answers to seven common but difficult behavioral interview questions using the STAR technique.

  • What does the acronym STAR stand for in the context of interview answers?

    -In the context of interview answers, STAR stands for Situation, Task, Action, and Result, a technique used to structure responses to behavioral questions.

  • How can the STAR technique help in answering behavioral interview questions?

    -The STAR technique helps in answering behavioral interview questions by providing a structured format that allows the interviewee to outline the situation, explain the task, detail the actions taken, and reveal the results of those actions.

  • What was the situation in the example answer for working on a team task?

    -The situation in the example answer for working on a team task was being part of a team at Company X tasked with launching a new product successfully to ensure quick profit.

  • What was the mistake made in the example answer for the question about making a mistake?

    -The mistake made in the example answer was sending an email to a customer containing products that were out of stock due to not checking stock availability beforehand.

  • How was the conflict with a coworker resolved in the provided example?

    -The conflict with a coworker was resolved by speaking to the coworker in private, expressing disapproval of their derogatory remarks, and eventually getting an apology and a promise to never be disrespectful again.

  • What difficult problem did the speaker have to resolve at work in the example?

    -The difficult problem the speaker had to resolve was a coworker being consistently late with their work, impacting the project deadline.

  • How did the speaker demonstrate excellent customer service in the example?

    -The speaker demonstrated excellent customer service by helping an elderly customer, who was not tech-savvy, to place an order on the website by walking them through each step of the process and reassuring them.

  • What was the stressful situation described in the example and how was it handled?

    -The stressful situation was a technical fault on the company's website just before an important weekend online sale. It was handled by analyzing the problem, finding a solution, and hiring a web developer to fix the issue before the deadline.

  • Where can one find more behavioral interview questions and top scoring answers according to the video?

    -More behavioral interview questions and top scoring answers can be found by visiting the website pmyinterview.com as mentioned in the video.

Outlines
00:00
🚀 Mastering Behavioral Interview Questions with STAR Technique

This paragraph introduces the video's focus on training for job interviews, specifically addressing behavioral questions. It emphasizes the importance of using the STAR (Situation, Task, Action, Result) technique to structure answers effectively. The speaker provides an overview of the video's content, which includes answers to seven common but challenging behavioral interview questions. The paragraph also encourages viewers to subscribe and like the channel for more helpful content and shares personal experiences of viewers who have successfully passed their interviews using the channel's advice.

05:02
🌟 Top Scoring Answers to Behavioral Interview Questions

This paragraph delves into detailed examples of how to answer five specific behavioral interview questions using the STAR technique. Each example outlines a situation where the speaker had to work in a team, make a decision with limited information, resolve a conflict, handle a mistake, and deal with a difficult problem. The responses are crafted to demonstrate the speaker's ability to handle various challenging scenarios professionally and effectively, showcasing problem-solving skills, teamwork, and personal growth.

10:02
📈 Real-Life Scenarios and STAR Technique Application

The final paragraph continues the discussion on answering behavioral interview questions, focusing on the last two questions about delivering excellent customer service and multitasking. The speaker provides vivid examples of how they handled a customer with technological difficulties and managed to multitask efficiently when covering for a coworker. The paragraph concludes with a stressful situation involving a technical fault right before a major sale and how the speaker resolved it. The speaker also encourages viewers to download a full set of behavioral interview questions and top scoring answers from their website and to connect on LinkedIn for further professional networking.

Mindmap
Keywords
💡Behavioral Interview Questions
Behavioral interview questions are a set of standardized queries used by interviewers to assess a candidate's past behaviors, which are considered good predictors of future performance. In the video, these questions are exemplified by scenarios like working under pressure, making decisions with limited information, and resolving conflicts with coworkers. The STAR technique is recommended for structuring answers to these questions, ensuring candidates provide a clear and concise narrative of a situation, task, action, and result.
💡STAR Technique
The STAR technique is a method for answering behavioral interview questions effectively. It stands for Situation, Task, Action, and Result. The technique guides candidates to first describe the Situation they were in, then explain the Task they had to accomplish, followed by the Actions they took, and finally the Results that came from their actions. This structure helps interviewers understand how candidates handle various situations and their problem-solving skills.
💡Teamwork
Teamwork refers to the collaborative effort of a group to achieve a common goal or complete a task. In the context of the video, teamwork is highlighted as a crucial skill when discussing a situation where the candidate was part of a team tasked with launching a new product. The candidate's ability to work closely with others, support each other, and use collective ideas to achieve the best sales for the new product launch exemplifies effective teamwork.
💡Conflict Resolution
Conflict resolution is the process of addressing and handling disputes between parties to reach a mutually acceptable agreement. In the video, conflict resolution is discussed in the context of dealing with a coworker who made derogatory remarks. The candidate's approach to addressing the issue privately, expressing disapproval, and eventually leading to an apology and a promise of improved behavior showcases effective conflict resolution skills.
💡Problem Solving
Problem solving involves identifying, analyzing, and finding solutions to issues or challenges. In the video, problem-solving skills are emphasized through scenarios where the candidate had to resolve a difficult problem at work, such as helping a coworker who was late with their work due to lack of training. The candidate's ability to identify the root cause of the problem and provide appropriate training demonstrates their problem-solving capabilities.
💡Customer Service
Customer service refers to the assistance and support provided to customers before, during, and after their purchase. It involves ensuring customer satisfaction and addressing their needs effectively. In the video, the candidate gives an example of delivering excellent customer service by helping an elderly customer place an order on a website, demonstrating patience, clear communication, and a step-by-step approach to guide the customer through the process.
💡Multitasking
Multitasking is the ability to handle multiple tasks or duties simultaneously. It requires effective time management, prioritization, and focus to ensure that all tasks are completed efficiently. In the video, the candidate demonstrates multitasking by volunteering to cover a coworker's duties for the day, organizing a list of tasks, and completing everything on time.
💡Stress Management
Stress management refers to the strategies and techniques used to deal with stress effectively, maintaining a balanced and healthy state of mind. In the video, stress management is illustrated by the candidate's response to a technical fault on the company's website just before an important sale. The candidate's ability to remain calm, work methodically, and seek expert help to resolve the issue showcases their stress management skills.
💡Decision Making
Decision making is the process of selecting a course of action from multiple alternatives. It involves analyzing information, weighing options, and making choices that lead to effective outcomes. In the video, decision making is discussed in the context of making a decision with limited information, where the candidate had to choose the best course of action based on the information available at the time.
💡Learning from Mistakes
Learning from mistakes involves recognizing errors, understanding their causes, and using that knowledge to improve future actions. It's a key aspect of personal and professional growth. In the video, the candidate exemplifies this by acknowledging a mistake made while providing product information to a customer and using the experience to develop a checklist to prevent similar issues in the future.
💡Adaptability
Adaptability is the ability to adjust to new conditions or changes in the environment. It is a valuable skill in the workplace, as it allows individuals to respond effectively to unexpected challenges or changes in their role. In the video, adaptability is showcased when the candidate volunteers to cover a coworker's duties, demonstrating the capacity to adjust to additional responsibilities and manage multiple tasks efficiently.
Highlights

The video provides brilliant answers to seven common but difficult behavioral interview questions.

The STAR technique (Situation, Task, Action, Result) is recommended for structuring answers to behavioral interview questions.

For the question 'Tell me about a time when you worked on a team task', the response outlines a successful team effort in launching a new product with innovative promotion ideas.

When asked about a mistake made, the example given involves sending an incorrect product list to a customer and the steps taken to rectify the error.

In response to a conflict with a coworker, the example demonstrates addressing derogatory remarks and resolving the issue through private conversation and assertiveness.

Describing a difficult problem at work, the response details helping a coworker with task training, leading to timely project completion.

For delivering excellent customer service, the example highlights assisting an elderly customer with technology to successfully place an order.

The multitasking example involves covering for an absent coworker and prioritizing tasks to ensure all duties are completed on time.

In a stressful situation involving a technical fault on a website, the response details a methodical approach to problem-solving and hiring external IT support to resolve the issue.

The video encourages viewers to subscribe to the channel for more interview help and resources.

A link is provided in the video description for downloading 27 brilliant responses to difficult behavioral interview questions.

The video motivates viewers to like and share the content for more motivation to create additional resources.

The presenter offers additional resources on their website, pmyinterview.com, for interview preparation.

The video concludes with a call to action to visit the website for a comprehensive PDF guide on behavioral interview questions.

The presenter expresses a willingness to help viewers throughout their career and encourages subscription for ongoing support.

The video ends with a message of goodwill for viewers' interview success and an invitation to connect on LinkedIn.

Transcripts

Browse More Related Video

17 ‘GREAT ANSWERS’ to the TOUGHEST INTERVIEW QUESTIONS!

TOP 7 INTERPERSONAL SKILLS Interview Questions & Answers!

50 'QUICK ANSWERS' to TOUGH INTERVIEW QUESTIONS!

TOP 21 QUICK ANSWERS TO JOB INTERVIEW QUESTIONS!

How to Answer the 7 Most Common Interview Questions | Best Answer Examples!

BEST Answers to the 10 Most Asked Interview Questions | Interview Questions and Answers

Rate This

5.0 / 5 (0 votes)

Thanks for rating:

Related Tags
InterviewTipsSTARTechniqueBehavioralQuestionsJobInterviewCareerDevelopmentRealLifeExamplesProfessionalGrowthInterviewSuccessOnlineResource